ApON iWarranty System, a tremendous improvement opportunity

August 10, 2016

 

ApON iWarranty (Intelligent Warranty ) Management Solution;

Automotive, Engineering, Appliances, Consumer Durables and other similar manufacturers handle warranty claims by way of replacement / return or by way of credits.  This is done to generate confidence among consumers about quality, to protect their interest against manufacturing defects. Finally if this is handled effectively, the OEM becomes the trusted partners of the consumers.

Failing on warranty commitments, writing many things in fine fonts and defaulting later gives a very different impact and company suffers a lot in the long run.

Few quality conscious companies, irrespective of complaints do safety recalls and generate very strong trusted relationships with current and prospective consumers.  These companies are highly respected, customer centric and ethical ones.

The process of ensuring speedy claim settlement every company tries to achieve.  At the same time it throws a big challenge as how to filter and quickly come out with reasoning so that illegitimate claims get filtered out without creating  heart burns. How to do more than just a customary settlement.  

The another opportunity out of warranty process is,  as how to give input back in closed loop manner on man-material combination in manufacturing, vendor-material combination for vendor processed items or possible internal/external  processes change so that continuous improvement takes place and claims comes to almost zero and product becomes superior day-by-day. And OEM proudly talks in terms of part per million language. Indeed it requires a continuous effort and proper empowerment with right tool in hand.   

The challenge is, every company tries to arrest known deviations and work on such improvement opportunities.  Creating quality circles and quality improvement Projects. But how to know effectiveness of actions taken, how to measure it and how to keep constant vigil on entire product life cycle so that the superior product and services are delivered.

ApON captures and maps entire decision driver data from the existing processes from any ERP environment: SAP, Oracle, Microsoft, Custom-developed ERP and gives a complete insight on warranty management. The algorithm is crafted in a manner,  it throws light on many grey areas where improvements can be initiated.

ApON iWarranty ( intelligent-Warranty ) system sits as layer and  gives complete insight on behavioral, geographical, early mortality causing claims,  it triggers actions in respective areas where action holders work and enable continuous improvement in the final product.

The whole process works based on machine learning, prescriptive and predictive analytics anchored  on continuously evolving algorithm developed by ApON experts.  It creates opportunity to improve and bring in value out of a cost incurring warranty process.

ApON specializes in this iWarranty enhancements and brings a complete intelligence with insight with a different perspective.

 

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